Privacy Policy

Welcome to Dave's Hot Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website daves-hotchicken.top, place orders, sign up for our loyalty programs, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy has been prepared in accordance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act) governing unfair or deceptive practices. Depending on your state of residence, additional rights and protections may apply to you.

1. About Us

Dave's Hot Chicken is a food service business operating through the website daves-hotchicken.top. We offer online food ordering, menu browsing, promotional information, and customer account services. Our contact details for all privacy-related matters are as follows:

For all privacy inquiries, requests, or concerns, please contact us at the email address listed above. We endeavor to respond to all legitimate requests within a reasonable timeframe, and no later than the period required by applicable law.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or contact us directly, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (where required for age verification or loyalty programs)
• Username and password (for registered accounts)
• Profile photo or avatar (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our website or in-store payment systems linked to your account, we may collect payment information. Please note that full payment card details are processed through PCI-DSS compliant third-party payment processors. We do not store full credit or debit card numbers on our servers. We may retain:

• Last four digits of your payment card
• Billing address
• Transaction history and order records
• Refund and dispute records

2.3 Order and Food Preference Data

As a food service provider, we collect data related to your food orders and preferences, including:

• Items ordered and customization options selected
• Dietary preferences or restrictions you voluntarily disclose
• Favorite orders and saved meal configurations
• Order frequency and history
• Delivery notes and special instructions

2.4 Usage Data and Analytics

When you visit and interact with our website, we automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Operating system
• Referring URL and exit pages
• Pages viewed and time spent on each page
• Clickstream data and navigation patterns
• Search queries entered on our site
• Date and time of your visit

2.5 Device Information

We may collect information about the devices you use to access our website and services, including:

• Device type (desktop, mobile, tablet)
• Device identifier
• Mobile network information
• Screen resolution and display settings
• Language preferences

2.6 Location Data

With your consent, we may collect general or precise geolocation data in order to suggest nearby restaurant locations, facilitate delivery services, or provide location-based promotions. You may withdraw location consent at any time through your device settings or by contacting us.

2.7 Communications and Feedback

If you contact us via email, chat, or our contact form, or if you submit reviews, feedback, or participate in surveys, we collect the content of those communications, including any personal information you voluntarily include.

2.8 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms (if you log in using a social account), delivery partner platforms, or marketing analytics providers. This information is combined with data we collect directly from you to improve the accuracy and quality of our services.

3. How We Use Your Information

We use the information we collect for a variety of business purposes. All use of your personal information is grounded in a legitimate business purpose or legal basis as required under applicable law.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders
• To manage your account and provide customer support
• To coordinate delivery and pickup services
• To send order confirmations, receipts, and status updates
• To process payments and issue refunds where applicable

3.2 Personalization and User Experience

• To remember your preferences and order history
• To provide personalized menu recommendations
• To customize promotional offers based on your food interests
• To improve the layout and functionality of our website

3.3 Marketing and Promotions

• To send you newsletters, promotional emails, and special offers (with your consent where required)
• To notify you of new menu items, seasonal specials, and limited-time events
• To administer loyalty programs, contests, and sweepstakes
• To display targeted advertisements across third-party platforms based on your interests

You have the right to opt out of marketing communications at any time. Each promotional email we send will include an unsubscribe link, or you may contact us directly at [email protected].

3.4 Analytics and Business Intelligence

• To analyze website traffic patterns and user behavior
• To measure the effectiveness of our marketing campaigns
• To conduct internal research and business development
• To generate aggregated, anonymized reports for business planning

3.5 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations
• To respond to lawful requests from law enforcement and regulatory agencies
• To detect, investigate, and prevent fraudulent transactions and abuse
• To protect the rights, property, and safety of our business, customers, and the public
• To enforce our Terms of Service and other legal agreements

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with select third parties under the following circumstances:

4.1 Service Providers and Vendors

We engage trusted third-party companies to perform services on our behalf. These service providers are contractually obligated to use your data only for the purpose of providing services to us and are required to maintain appropriate security standards. Categories of service providers include:

• Payment processing companies (e.g., Stripe, Square, or similar processors)
• Delivery logistics and courier platforms
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Customer relationship management (CRM) software providers
• Website analytics services (e.g., Google Analytics)
• Fraud prevention and security services

4.2 Business Transfers

In the event that Dave's Hot Chicken undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Dave's Hot Chicken
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of the website or the public
• Protect against legal liability

4.4 Advertising and Analytics Partners

We may share non-personally identifiable usage data and aggregated analytics with advertising partners to deliver relevant advertising. Where required by law (such as under the CCPA/CPRA), sharing data with advertising partners for cross-context behavioral advertising may be treated as a "sale" or "sharing" of personal information, and you have the right to opt out. Please see Section 9 for information on exercising your rights.

4.5 With Your Consent

We may share your information with other parties with your explicit consent. You may revoke consent at any time, though revocation will not affect any sharing that has already occurred prior to the revocation.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze site traffic, and deliver targeted content and advertising.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including shopping cart functionality and secure login sessions.
• Performance and Analytics Cookies: Help us understand how visitors interact with our site, allowing us to improve website performance and content.
• Functionality Cookies: Remember your preferences such as language settings, location, and saved orders.
• Targeting and Advertising Cookies: Used to deliver personalized advertisements relevant to your interests, both on and off our website.

5.2 Managing Your Cookie Preferences

You can control or disable cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our website.

For California residents, you may also opt out of the use of cookies for targeted advertising purposes by visiting our Cookie Preference Center (link available in the footer of our website) or by using the Global Privacy Control (GPC) signal recognized under the CPRA.

For more detailed information about the cookies we use, please refer to our Cookie Policy, available at daves-hotchicken.top/cookie-policy.

6. Data Security

We take the security of your personal information seriously and implement a variety of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Encrypted storage of sensitive data including passwords (using industry-standard hashing)
• Restricted employee access to personal information on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure third-party payment processing (PCI-DSS compliant)
• Firewalls and intrusion detection systems
• Employee training on data privacy and security best practices

7. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention principles apply:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. Anonymized or aggregated data that cannot reasonably be used to identify you may be retained indefinitely for business analytics purposes.

8. Children's Privacy

Dave's Hot Chicken does not knowingly collect, solicit, or use personal information from individuals under the age of 18. Our website is not directed at children, and we do not intentionally market our services to minors.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems.

If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we may take appropriate action.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights and providing a straightforward process for exercising them.

9.1 Rights for All Users

• Right to Know/Access: You have the right to request a copy of the personal information we hold about you, including information about how it is being used and shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Portability: You have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format where technically feasible.
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the CCPA as amended by the CPRA:

• Right to Know About Sale or Sharing: You have the right to know whether we sell or share your personal information with third parties for cross-context behavioral advertising.
• Right to Opt Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information. You may exercise this right by clicking "Do Not Sell or Share My Personal Information" link on our website footer or by contacting us directly.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation or health-related data) to what is necessary to provide the requested service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your rights.
• Authorized Agent: You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authorization before processing such requests.

9.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, you may contact us by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: daves-hotchicken.top (via our Contact or Privacy Request form)

We will acknowledge receipt of your request within 10 business days and respond substantively within 45 calendar days. If we require additional time (up to 90 days total), we will inform you of the extension and the reason for it. We may need to verify your identity before processing your request to protect your information from unauthorized disclosure.

10. International Data Transfers

Dave's Hot Chicken is based in the United States, and your personal information is primarily stored and processed within the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our website and services, you consent to the transfer of your information to the United States. We take appropriate steps to ensure that any international transfers of personal data are conducted in compliance with applicable law and that adequate safeguards are in place to protect your information.

We engage with third-party service providers that may process data in other countries. In such cases, we require those providers to maintain equivalent data protection standards and, where required, we implement appropriate transfer mechanisms such as Standard Contractual Clauses or rely on adequacy decisions.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, or other services that are not operated by us. Once you leave our website or are redirected to a third-party service, this Privacy Policy no longer applies. We strongly encourage you to review the privacy policies of any third-party sites you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. Our inclusion of a link to a third-party site does not imply endorsement of that site or its privacy practices.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. At this time, there is no universally accepted standard for how to respond to DNT signals. Our website does not currently alter its data collection and use practices in response to DNT signals from your browser.

However, for California residents, we do recognize and respond to the Global Privacy Control (GPC) signal as required under the California Privacy Rights Act (CPRA). If your browser is configured to send a GPC signal, we will treat it as a valid opt-out of the sale or sharing of your personal information for targeted advertising purposes.

13. How to File a Complaint

We take privacy concerns seriously and are committed to resolving complaints in a fair and timely manner. If you have a concern about how we handle your personal information, please contact us first:

• Email: [email protected]

We will investigate your complaint and provide a written response within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection or consumer protection authority.

13.1 United States Federal and State Authorities

If you believe we have violated applicable United States privacy or consumer protection laws, you may file a complaint with the following authorities:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws, including those related to unfair or deceptive data privacy practices under the FTC Act (15 U.S.C. § 45).
  Website: www.ftc.gov/complaint
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• California Privacy Protection Agency (CPPA): California residents may file complaints regarding violations of the CCPA/CPRA with the CPPA.
  Website: cppa.ca.gov
• State Attorney General Offices: Residents of other states may file complaints with their respective state Attorney General offices, which in many states have authority to enforce state consumer protection and data privacy laws.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send an email notification to registered users (where required by law)
• Display a prominent notice on our website homepage for a reasonable period

Your continued use of our website and services after any changes to this Privacy Policy will constitute your acknowledgment of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. California Shine the Light Law

Under California Civil Code Section 1798.83, California residents who have an established business relationship with Dave's Hot Chicken may request information about whether we have disclosed personal information to any third parties for the third parties' direct marketing purposes in the preceding calendar year. If you are a California resident and wish to make such a request, please contact us at [email protected] with the subject line "Shine the Light Request." We will respond within 30 days.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us. Our privacy team is ready to assist you.

We are dedicated to building and maintaining your trust. Thank you for choosing Dave's Hot Chicken. Your privacy is important to us, and we are committed to handling your personal information with the highest standards of care, transparency, and accountability.